Shipping Policy
Thank you for choosing Myzooi. We are committed to providing you with an efficient and transparent logistics service experience at all times. Please read the following content carefully to gain a comprehensive understanding of the entire process from order placement to delivery.
- Shipping Time Commitment
After your order is successfully paid, we promise to complete stock preparation and ship the order within 3 business days. Thank you for giving us the opportunity to demonstrate our professional services!
- Global Logistics Duration
Once the package is shipped from our warehouse, international shipping usually takes 8-14 business days. We cooperate with multiple high-quality logistics channels to ensure your package reaches its destination via the optimal route.
- Real-Time Logistics Tracking
As soon as your package is shipped, you can check the real-time shipping status through the "Order Inquiry" function on the homepage of our official website.Friendly reminder: Logistics information may be updated with a delay during international shipping. Please wait patiently in case of special circumstances. If you have not received your package beyond the estimated time, please first verify the logistics status through the tracking system—our customer service team is on standby at all times to help you resolve the issue.
- Exclusive Service Channels
We have always believed that "your satisfaction is our pursuit". If you have any questions related to logistics, please feel free to contact us through the following methods:
Service Email: service@myzooi.com
Online Customer Service: Intelligent customer service system at the bottom right corner of the official website
Service Hours: Monday to Friday, 9:00-18:00
Messages sent during non-service hours will be prioritized and replied to before 10:00 a.m. on the first working day
- Every logistics service is a heartfelt connection between us and you. Myzooi looks forward to conveying warmth through details and making your shopping experience worry-free throughout the entire process!