Please check the frequently asked questions here. If you still need assistance, please contact us at: service@myzooi.com.
About MYZOOI
MYZOOI was founded in 2023, rooted in a simple belief: "Playfulness never grows old."We are committed to providing an exquisite escape from tiring daily life.MYZOOI is not just your toy repository, but a secret club exclusively for adults.
Personal Information and Payment Security
At MYZOOI, we deeply understand that your trust is invaluable. The personal information you share with us is more than just data—it is a testament of your trust in us.
Protecting your privacy is not an option, but a core responsibility of our brand.
We commit to upholding the highest standards to safeguard your information, allowing you to explore and enjoy the world of MYZOOI with complete peace of mind.
Below are the multiple security measures we have established to protect you – measures you should know about:
Protecting your privacy is not an option, but a core responsibility of our brand.
We commit to upholding the highest standards to safeguard your information, allowing you to explore and enjoy the world of MYZOOI with complete peace of mind.
Below are the multiple security measures we have established to protect you – measures you should know about:
- Technical Barrier: Industry-Leading Data EncryptionOur entire website mandatorily uses SSL encryption technology. This means any information you enter on the site is encrypted during transmission, preventing theft by any third parties.
- Principle of Data Minimization: We Only Collect What’s NecessaryWe will never request information irrelevant to your purchase. We gather only the data necessary to complete your order and provide quality service (such as shipping address and contact email). You always retain control over your own information.
- Reliable Partners: We Collaborate Only with Top-Tier ProvidersWe partner with top global payment service providers like PayPal, which adhere to strict data protection regulations. When you pay via PayPal, your sensitive financial information (such as bank card details) is handled directly by PayPal. MYZOOI's system never stores, nor will it ever access, this core data. We entrust payment security to the world's most professional guardians.
When will my order be shipped?
Thank you for your order. We commit to completing the order picking and shipping process within 2 business days after order confirmation.
Once shipped, the shipping tracking information for your order will be automatically updated. To check the status of your package, please visit the homepage of our website and use the 【Order Tracking】 function.
Regarding delivery time, please be advised that:
Under normal circumstances, the international shipping time is 8–12 business days.
The specific delivery time may vary depending on the customs policies of the destination country and local logistics efficiency, and we kindly ask for your patience.
Once shipped, the shipping tracking information for your order will be automatically updated. To check the status of your package, please visit the homepage of our website and use the 【Order Tracking】 function.
Regarding delivery time, please be advised that:
Under normal circumstances, the international shipping time is 8–12 business days.
The specific delivery time may vary depending on the customs policies of the destination country and local logistics efficiency, and we kindly ask for your patience.
Do I need to pay customs duties and shipping fees?
At MYZOOI, we firmly believe in transparent pricing. The amount you pay at checkout is the total cost you need to bear.
Where do you ship to?
Europe
Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Italy Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom Ireland Croatia Estonia Lithuania Latvia Bulgaria Luxembourg Norway
Austria Belgium Czech Republic Denmark Finland France Germany Greece Hungary Italy Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom Ireland Croatia Estonia Lithuania Latvia Bulgaria Luxembourg Norway
How to modify ordered items?
You can apply to modify your order within 24 hours of placing it and before receiving the tracking number.
Once you receive the tracking number, it means the package has been shipped, and no further modifications can be made at this point.
If you need to modify your order, please send an email to service@myzooi.com to contact us.
Once you receive the tracking number, it means the package has been shipped, and no further modifications can be made at this point.
If you need to modify your order, please send an email to service@myzooi.com to contact us.
How to return a product?
We offer a 30-day return policy, which means you have 30 days from the date of receiving the product to apply for a return.
To be eligible for a return, the product must be in the same condition as you received it—unused, unworn, with all tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at service@myzooi.com.
If your return request is approved, we will send you the return address and instructions for shipping the package. Products returned without prior return application will not be accepted.
To be eligible for a return, the product must be in the same condition as you received it—unused, unworn, with all tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at service@myzooi.com.
If your return request is approved, we will send you the return address and instructions for shipping the package. Products returned without prior return application will not be accepted.
What if payment fails?
No need to worry if your credit card payment is declined by your issuing bank. This is a common international payment issue: to prevent potential risks, bank systems may temporarily block unfamiliar overseas online transactions—it’s an automatic protection mechanism.
To help you successfully complete your order payment, we recommend using your PayPal Balance.
Why is this method smoother and more secure?
Don't let small glitches block your combat path! Use PayPal Balance - it's fast, secure, and avoids 99% of card rejections.
To help you successfully complete your order payment, we recommend using your PayPal Balance.
Why is this method smoother and more secure?
- More Reliable Payments: As a global payment intermediary, PayPal is widely trusted by major banks, effectively avoiding unexpected transaction interruptions.More Reliable Payments: As a global payment intermediary, PayPal is widely trusted by major banks, effectively avoiding unexpected transaction interruptions.
- Enhanced Privacy Protection: Your bank card details are only stored by PayPal and do not need to be shared with any merchants, protecting your financial privacy from the source.
- PayPal Buyer Protection: In case of order issues, you can enjoy PayPal’s official dispute resolution and refund protection services.
Don't let small glitches block your combat path! Use PayPal Balance - it's fast, secure, and avoids 99% of card rejections.
Is this store legit? Will you actually ship my order?
We not only ship — we guarantee it. When you check out with PayPal, you're covered by their Buyer Protection program. This means if your order doesn't arrive, you can get a full refund from PayPal. It's your safety net.We are a real business that relies on happy customers and positive reviews. We ship every single order.
Can my toys pass through customs smoothly?
Smooth Customs Clearance is Our Standard. You're Covered.
We specialize in international shipping services for water bead toys. Here’s how we ensure your orders arrive smoothly:
We specialize in international shipping services for water bead toys. Here’s how we ensure your orders arrive smoothly:
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Proactive Customs Compliance: We work with reliable international carriers and have pre-filed the necessary toy gun documentation with customs authorities, significantly smoothing the process.
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Proven Success Rate: Over 99.5% of our orders clear customs without any issue.
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The "What If" Guarantee: In the rare event your order is held, you are in control. You can choose either a free reshipment or a full refund. Your satisfaction and peace of mind are guaranteed.